1. What products do you sell?
We primarily offer women’s clothing, backpacks, and women’s shoes, covering various styles and daily use scenarios.
2. Where do you ship to?
Currently, mxjhaw.shop only supports shipping within the United States; we do not offer international shipping outside the U.S. at this time.
3. Which shipping carriers do you use?
Depending on the order and delivery address, we may use the following carriers:
USPS
UPS
FedEx
The specific carrier used may vary based on the actual order details.
4. How long does delivery take?
Orders typically require 1–3 business days for processing.
Once shipped, delivery within the U.S. usually takes about 3–7 business days.
Therefore, the total time from order confirmation to delivery is estimated to be 4–10 business days. Actual delivery times may be affected by weather, holidays, carrier operations, and other uncontrollable factors.
5. How can I track my order?
Once your order has shipped, we will provide tracking information where applicable.
You can use the tracking number provided to check your package status via the respective carrier’s tracking system.
6. Can I cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will do our best to assist you based on the order’s current status.
If the order has already shipped, we may be unable to cancel it.
7. Can I request a refund?
Yes.
Orders eligible for a refund may submit a request within 30 days of receiving the item.
Refund requests are subject to review; the final outcome will be determined based on the order details, this refund policy, and applicable laws.
8. Are all products eligible for return?
All products are sold on a final-sale basis.
Unless the product is defective or applicable law dictates otherwise, requests for returns or exchanges based on reasons other than product defects—such as personal preference, change of mind, or incorrect size selection—may not be approved.
9. What if the product I receive is defective?
If the product you receive has a manufacturing defect or other inherent issue, please contact us as soon as possible.
Please provide your order number along with photos of the issue or other necessary information so we can verify and address the situation.
10. How long does it take to receive a refund? Once a refund is approved, we typically issue the refund using the original payment method.
The actual time it takes for the funds to reach your account depends on the processing speed of your bank, credit card company, or other payment service provider.
11. Is payment secure?
Yes.
All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store full credit card numbers or CVV security codes on our servers.
12. Do you sell my personal information?
No.
We share relevant data with necessary service providers—such as logistics and payment processors—only to the extent required to fulfill orders and provide related services; we never sell your personal information.
13. What are my data privacy rights?
Depending on the applicable laws in your state, you may have the right to request access to or deletion of the personal data we hold about you, and you may be entitled to other related privacy rights.
To exercise these rights, please submit a request using our contact details.
14. How can I contact customer service?
If you have questions regarding orders, products, shipping, refunds, or other related matters, you can contact us via:
Email:
Phone:
Address:
To help us process your inquiry more quickly, please provide your order number when asking about an order.